Thermarest NeoAir Sleeping Mat

GEAR & EQUIPMENT

Thermarest NeoAir Sleeping Mat

Wednesday 14 February 2018

In 2010 I purchased a Thermarest NeoAir for my Wild Camping trips and up until recently, it has performed perfectly and I have been very happy with it other than the now infamous rustling noise.

In August 2017 I noticed that the NeoAir had started to deflate overnight. I suspected that this may be due to a small puncture so in an effort to try and find the puncture I inflated the NeoAir and submerged it underwater in the bath hoping to see a trail of little bubbles that would lead me to the location of the puncture.

However, I was unable to see any bubbles so concluded that it must be an issue with the valve so I contacted the manufacturer, Cascade Designs, to see if they could repair it and they directed me to their warranty/repair company, WT Distribution Services Ltd. WT Distribution Services Ltd sent me a pre-paid label so that I could send them the NeoAir and I did so fully expecting to pay for a repair.

My NeoAir arrived at WT Distribution Services Ltd two days later and 14 days later I contact them to see if they had been able to repair. Unfortunately, during that time, they had managed to lose my NeoAir and so offered me a brand new NeoAir Xlite as a replacement.

A brand new Xlite for a 7-year-old NeoAir?

Yes, please!

David Welch – View Profile

Are you tired of being stuck in the office? Bored of being chained to a desk? Counting down the days until retirement?

Me too!!